Head of Communications - Injuries Resolution Board

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Key Duties

• Working with the Director, develop and implement a strategy for communications and engagement that raises awareness of our services, with a particular focus on our new name and new services
• Manage the delivery of advertising and public information and awareness campaigns
•  Develop and ensure we have an effective strategy for use of social media to promote and communicate the work of the Board
• Manage delivery of a new website, including the development of appropriate digital content such as explanatory videos that can be used across our channels, user experience and design optimisation projects and monitoring and reporting on analytics to continually improve customer experience
• Ensure that the services of Injuries Resolution Board are accessible to all people with and without disabilities and to manage the Board’s responsibilities under Part 3 (Sections 26, 27 and 28) of the Disability Act 2005 and the National Disability Authority’s Code of practice on accessibility of public services and information provided by public organisations.

For a full list of the responsibilities of the successful candidate please review the candidate information booklet on  Piab.ie - Careers

Core Competency areas.

• Leadership
• Analysis & Decision making
• Management & Delivery of Results
• Relevant Specialist knowledge, Expertise & Self-development
• Interpersonal & Communications skills
• Drive & commitment to the Public Service Values

Diversity, Inclusion and Belonging

In the Injuries Resolution Board we more than embrace diversity and inclusion - we celebrate it as we know it strengthens us and reflects modern Ireland and the people we serve. The Injuries Resolution Board strives to create a culture where all staff have equal access to opportunity and feel comfortable and confident to be themselves at work.  We are looking for people with different backgrounds, experiences, and perspectives to join the Board. We are committed to supporting candidates with disabilities throughout our hiring process and if you take up a role with us in the future.  On a day-to-day basis, the backbone of our culture is collaboration, helpfulness, and open two-way communication. We aim to increase the recruitment and retention of persons with disabilities, supporting employees to feel comfortable sharing their disability status.

The Injuries Resolution Board, formally the Personal Injuries assessment Board (PIAB) is a self-funded  public body established to support the fair, prompt and transparent resolution of personal injuries claims without the need for litigation. It is a key pillar in contributing to, and implementing, reform in the insurance and personal injuries sector, and generates millions of euros in savings every year for all parties and for society as a whole.
 

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