Communications Manager - QQI

QQI is currently looking for a Communications Manager working in the Stakeholder Engagement Section/Division to lead in the development of a new communications unit that will effectively manage the internal and external communications of QQI. 

Company Quality and Qualifications Ireland (QQI)
Location 26-27 Denzille Lane, Dublin 2, D02 P266
Apply by 1 March 2018
Position / Title Communications Manager
Contract Type Permanent Contract
How To Apply

Applications should be made by sending a current CV and cover letter, including a supporting statement as outlined below outlining suitability for the post by email to Hazel Whelan, Recruitment Plus, Email Turn on Javascript! no later than 15:00 on Thursday 1st March 2018.  Alternatively, applications can be sent by post to Hazel Whelan, Ref QQI, Recruitment Plus, 20  Lower Kilmacud Road, Stillorgan, Co Dublin

Supporting Statement: In a supporting statement please outline the reasons you are applying for this post. Please refer to the competencies set out in the "required competencies" section and outline how you specifically meet each of the competencies by providing at least one example for each. 

The Communications unit is, among other things, responsible for the internal and external communications of QQI. This includes communications around the coordination of events, design and print of publications and all digital media. The communications unit supports the various QQI directorates and units in preparing and advising on communications to stakeholders including a standing set of stakeholders which form part of a national consultative forum. It also is responsible for developing and implementing a communications and information strategy, including a strategy for print and digital media.

The unit also has responsibility for editing, maintaining and optimising the QQI website and intranet, developing communications strategies for internal stakeholders as required.

Job Purpose

The Communications Manager will lead and oversee the development of a new communications unit that will effectively manage the internal and external communications of QQI. 

Key Accountabilities

  • Manage a small communications team working to deadlines across the QQI remit.
  • Deliver the full range of communications planning, implementation and evaluation services to the QQI internal clients.
  • Be service-user and client-focused, and understand the fundamental role, purpose, structure and strategic goals of QQI.
  • Work and manage as project lead on a varied cross-section of communications projects. This will involve analysis of client needs, identifying audiences and their needs, drafting a communication strategy and plans, agreeing and achieving priorities, objectives and KPIs, carrying out the project tasks, ensuring others carry out their tasks, and closing evaluation.
  • Work as a team member on implementation of larger scale projects, with a focus on communications effectiveness and evaluation. This will involve developing information, education, news or creative content; producing materials, print and online tools or resources; ensuring they are shared with the target audience to achieve behaviour change, learning or solve audience problems.
  • Show excellent writing, editing and communications skills, tailored for target audiences, with an understanding of online and offline writing requirements.
  • Work with colleagues from other Directorates and units and from external partners to contribute to stakeholder engagement. This also involves managing QQI's Consultative Forum, a single platform for stakeholders from across the education and training system to come together within a common theme.
  • Act as a key client contact with the QQI’s range of service providers and suppliers, including the creative and media buying advertising agencies, distribution companies, research companies, printers, graphic designers, digital agencies, press and others.  This will also involve developing media relations as Press officer and first point of contact for media queries. 
  • Represent QQI in business relationships with suppliers; draft briefs, manage contracts, establish/commission media plans, budgets and performance on relevant projects, and develop an excellent working knowledge of the marketing communications industry and how it operates.
  • Provide senior support with overall office and team workload management, responsible for overall team management reporting.
  • Have a working knowledge of the education and training system and operating environment of QQI.
  • To support, promote and actively participate in the work of the Stakeholder Engagement Section.
  • Irish language officer – point of contact for any Irish language queries to QQI.
  • Managing suppliers of Irish language and other translation services.
  • Review of Irish language publications.
  • Publishing Irish language content to
  • Other duties as may be assigned from time to time by the CEO.


  • Minimum NFQ level 8 qualification in Marketing/Communication/Journalism or similar.
  • Significant experience within a team that has delivered projects/ campaigns involving: media relations, corporate communications, public relations, public information materials, digital content and marketing.
  • Management, supervisory experience with staff.
  • Significant experience that has involved the delivery of results through a project/programme management approach. 
  • Demonstrated capacity to achieve results through engagement with multiple stakeholders and competing demands as relevant to this role.
  • Excellent writing ability and experience in the production of professional reports and content and documents for online and offline publication.
  • Experience in the development and publication of web content.
  • Excellent IT skills including Microsoft Office Suite, Social Media and Digital Media experience.
  • Experience in using social media and online hosting platforms to include: Twitter, Hootsuite, LinkedIn, Podbean, Youtube.
  • Experience in creating accessible content on complex policies and functions suitable for a wide audience.

Desirable Qualifications/Experience  

  • Professional or Postgraduate qualification is desirable
  • Strategic Digital Marketing
  • Membership of Public Relations Institute of Ireland / Marketing Institute of Ireland
  • Project Management
  • Google Analytics

Required Competencies

  • Leadership and strategic direction
  • Analysis and decision making
  • Management and delivery of results
  • Building relationships and communication
  • Specialist knowledge, expertise and self-development
  • Drive and commitment to Public Service values

Further information on the work of Quality and Qualifications Ireland is available at


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